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Easywalker Qtro Plus

Register your product here

Please register your product here. The warranty of your product is bound to the proof of purchase. Furthermore, the warranty is with the shop where you have purchased your Easywalker Qtro.

  • Easywalker Qtro Plus

FAQ’s

We are happy to help and for many questions you will find your answer here. Please note that the warranty is with the shop where you have purchased your Easywalker Qtro.

Frame

The foam of the pushbar is damaged, can I replace these?

The foam of the pushbar could damage/wear. Would you like to restore it to its original condition, please contact our service center the Kinderwagen Garage (www.kinderwagengarage.nl). If it is not possible to miss your stroller and is an alternative sufficient, then you can order a set of foam handles with zipper in the webshop of our service partner the Kinderwagen Garage (www.kinderwagengarage.nl). Spare parts, Easywalker, Qtro Plus

The pushbar is not steady, what can I do about it?

If the pushbar becomes loose or folds, this is due to the loose pushbar clips. You can strongly tighten the screw or completely replace it. This item is for sale with our service centre the Kinderwagen Garage (www.kinderwagengarage.nl). Spare parts, Easywalker Qtro Plus. Follow the instructions to replace the clip. https://youtu.be/oIbWx4yP8ts

Where can I find the serial number and batch number?

You can find the serial and batch number on the vertical tube above the rear wheel.

The Stroller folds difficult. What can I do?

Often, it is sufficient to carry out minor maintenance of the knee piece (https://youtu.be/UEKGaKqqdBQ). Did you follow the instuction and does the folding remain difficult then please contact our service centre the Kinderwagen garage (www.kinderwagengarage.nl). Repairs, Easywalker, Qtro Deluxe.

Seat

The harness is damaged/lost. Where can I order a replacement?

This spare part can be purchased with our service centre the Kinderwagen Garage (www.kinderwagengarage.nl). Spare parts, Easywalker, Qtro Plus

Can I order a new seat fabric?

A new seat fabric is available in a limited number of colors at our service center Kinderwagen Garage, (www.kinderwagengarage.nl). Upholstery, Easywalker, Qtro Deluxe

Can I wash the fabrics?

Please refer to the washing labels of each product and follow the instructions carefully. Remove all plastic/metal parts prior to washing. Take extra care when washing the sun canopies with UV filter (we recommend to wash these by hand to prevent damage to the UV filter).

Carrycot

Until what age can I use the carrycot?

Easywalker carrycots are suitable for children up to 6 months (weight up to 9kg).

Does the carrycot also fit on other Easywalker models?

The Sky and the Qtro have the same carrycot. To attach the carrycot to your Stroller you only need the correct connection tube (this came with your Stroller). Please note that the Duo carrycot or any other model carrycot will not fit on the Qtro Plus. If you have lost the connection tube you can order it with our service partner the Kinderwagen Garage (www.kinderwagengarage.nl). Spare parts, Easywalker, Qtro Plus

Which connection tube do I need for my carrycot?

For the Qtro Plus with oval tubes and a smiley as logo you need the connection tube with article number 4099. This was provided with your Stroller and can also be purchased from our service centre the Kinderwagen Garage (www.kinderwagengarage.nl). Spare parts, Easywalker, Qtro Plus

Sun canopy

I would like to order a new sun canopy.

This spare part can be purchased in the still available colors, with our service centre the Kinderwagen Garage (www.kinderwagengarage.nl). Upholstery, Easywalker, Qtro Plus

Does the sun canopy protect against UV radiation?

Yes, all sun canopy’s have a UPF 50+ filter

Wheels

The inner tube is flat, where can I order a new one?

For the front wheel of the Qtro Plus you need an 8 inch inner tube and for the rear wheel you need a 12 inch inner tube. These parts are for sale with our service centre the Kinderwagen Garage (www.kinderwagengarage.nl). Spare parts, Easywalker, Qtro Plus. We recommend to fill the inner tubes to 1,4 bar and not harder.

The tire is damaged, where can I order a new one?

For the front wheel of the Qtro Plus you need an 8 inch tire and for the rear wheel you need a 12 inch tire. This part can be purchased with our service centre the Kinderwagen Garage (www.kinderwagengarage.nl). Spare parts, Easywalker, Qtro Plus. We recommend to fill the inner tubes to 1,4 bar and not harder.

Where can I purchase a complete new wheel?

For the front wheel of the Qtro Plus you need an 8 inch wheel and for the rear wheel you need a 12 inch wheel. These parts are for sale with our service centre the Kinderwagen Garage (www.kinderwagengarage.nl). Spare parts, Easywalker, Qtro Plus. We recommend to fill the inner tubes to 1,4 bar and not harder.

The front wheel is wobbeling. What can I do about this?

If the front wheel of the Easywalker Qtro is wobbeling, then there is probably missing an item on the top of the fork (a plastic or rubber ring). Another cause can be that the fork pin is disconnected. A repair kit can be orderded via info@easywalker.nl. The repair kit contains parts to fix both shortcomings.

I've lost/damaged the wheel caps of my rear wheels. Where can I order new ones?

This spare part can be purchased with our service centre the Kinderwagen Garage (www.kinderwagengarage.nl). Spare parts, Easywalker, Qtro Plus

Accessories

Where can I purchase a bumper bar?

This spare part can be purchased with our service centre the Kinderwagen Garage (www.kinderwagengarage.nl). Spare parts, Easywalker, Qtro Plus

Where can I purchase a bumper bar cover?

This spare part can be purchased with our service centre the Kinderwagen Garage (www.kinderwagengarage.nl). Upholstery, Easywalker, Qtro Plus

I would like to purchase a new shopping basket.

This spare part can be purchased with our service centre the Kinderwagen Garage (www.kinderwagengarage.nl). Accessoiries, Easywalker, Qtro Plus

What is the maximum weight that I can transport in the shopping basket?

The maximum weight you can transport in the shopping basket is 5 kg.

Which car seat adapter do I need?

For the Easywalker Qtro Plus you need the MaxiCosi adapter with article number EW10014. The older version adapter is also suitable 91111. There is also a multibrand adapter available, article number 71117. These accessoiries can be purchased with one of our retailers or with our service center the Kinderwagen Garage (www.kinderwagengarage.nl). Accessories, Easywalker, Qtro Plus

What kind of car seat fits on the adapter?

Our adapters can be used to fit the following car seats on our strollers/buggy: MaxiCosi cabrio, MaxiCosi Pebble, Cybex Aton, BeSafe IziGo, Nuna Pipo, Kiddy Evolution Pro. Other car seats can be used by using a multi-brand adapter.

I want to buy accessories for my Easywalker product. Where can I do that?

The accessories for Easywalker Qtro Plus are sold out almost everywhere. Our Service Center the Kinderwagen Garage still has a number of accessories for sale (www.kinderwagengarage.nl). Accessories, Easywalker, Qtro Plus

Customer care

We are happy to help you via the following channels:

You can reach us via phone Mo. – Fr. between 09:00 and 17:00 o’clock.

Phone: +31 20 420 7000
Email: info@easywalker.nl – answer within 24 hours
Facebook: https://www.facebook.com/easywalkerofficial/ – answer within 24 hours

You can also submit this contact form: