We are happy to help and for many questions you will find your answer here. Please note that the warranty is with the shop where you have purchased your Easywalker Mosey.
The brake needs regular maintenance. Due to dust, sand and dirt from the road, the brake system may jam. You should be able to solve this by cleaning the brake and spraying a bit of white grease into the brake system (from the bottom of the tube, where you can see the opening in the frame tube). Also spray at both rear ends. Please see the video for instructions. https://youtu.be/PEiQqKYK0vM
You can find the serial and batch number on a white sticker on the horizontal tube between the rear wheels.
On this part an extended warranty applies. Ask for a new harness via email@example.com. Please include your serial and batch number. Both can be found on a white sticker at the bottom of your brake tube.
The fabric for the Mosey seat is no longer available. The fabric for the MINI seat is avaiable and can be ordered with our service center the Kinderwagen Garage (www.kinderwagengarage.nl). Upholstery, Easywalker, Mosey (Please see the video’s for instructions: Remove: https://youtu.be/hzs4TJ25IxE, Placing: https://youtu.be/qtlv4vsw5GI)
Easywalker carrycots are suitable for children up to 6 months (weight up to 9kg).
The carrycot of the Mosey and the MINI Stroller 2015 are exchangeable. The carrycot of the June and the MINI Stroller 2013, or any other models are not compatible with the Mosey.
When using for the first time, we advise to unfold the carrycot by hand and leave it unfolded for a couple of days. this will strech the fabrics and make it easier to use the folding system. Please see the video for instructions: https://youtu.be/Ny57M4FA3dw
Please contact us directly via firstname.lastname@example.org. Please include your serial and batch number. Both can be found on a white sticker at the bottom of your brake tube and a copy of your purchase receipt.
Please refer to the washing labels and follow the instructions carefully (we recommend to wash these by hand to prevent damage). (Please see video for instructions: https://youtu.be/A5DK9gdiv3U)
Yes, all sun canopy’s have a UPF 50+ filter
This spare part can be purchased with our service centre the Kinderwagen Garage (www.kinderwagengarage.nl).Accessoiries, Easywalker, Mosey
The maximum weight you can transport in the shopping basket is 5 kg.
For the Mosey you need the car seat adapter with article number EMO10087. The adapter for the June, with article number EJ10025 is also compatible. The adapter can be purchased with on of our retailers.
The EasyWalker car seat adapters are tested according to European legislation. This means that a pram or stroller stays upright at an angle of 12 degrees with 13 kg in the car seat. Through the following link you can see which car seats are tested and approved for the EasyWalker car seat adapters.