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Easywalker Mosey+

Register your product here

Please register your product here. The warranty of your product is bound to the proof of purchase. Furthermore, the warranty is with the shop where you have purchased your Easywalker Mosey.

  • Easywalker Mosey+

FAQ’s

We are happy to help and for many questions you will find your answer here. Please note that the warranty is with the shop where you have purchased your Easywalker Mosey+.

Frame

The pushbar clip is broken off, where can I order a new one?

This spare part can be purchased with our service centre the Kinderwagen Garage (www.kinderwagengarage.nl). Spare parts, Easywalker, Mosey (Please see the video for instructions: https://youtu.be/-zTjznl8IHk)

Where can I find the serial number and batch number?

You can find the serial and batch number on a white sticker on the horizontal tube between the rear wheels.

Seat

The harness is damaged/lost. Where can I order a replacement?

To purchase this article please contact us directly via info@easywalker.nl.

Can I wash the seat fabric/Inlay?

Please refer to the washing labels of each product and follow the instructions carefully. Remove all plastic/metal parts prior to washing. Please place the legsupport fabric back in the exact same way as it was! (Please see the video’s for instructions: Remove: https://youtu.be/h9bFdFweBv8)

Can I order a new seat fabric?

To purchase this article please contact us directly via info@easywalker.nl.

My leg suport is broken. Can I replace it?

To purchase this article please contact us directly via info@easywalker.nl.

Carrycot

Until what age can I use the carrycot?

Easywalker carrycots are suitable for children up to 6 months (weight up to 9kg).

Does the carrycot also fit on other Easywalker models?

The carrycot of the Mosey, the MINI Stroller 2015 and the Mosey+ are exchangeable. For the Mosey+ the booster is mandatory to use! Any other models are not compatible with the Mosey+.

Can I purchase a new mattress for the carrycot?

To purchase this article please contact us directly via info@easywalker.nl.

Can I order a carrycot cover?

To purchase this article please contact us directly via info@easywalker.nl.

Can I order the carrycot booster also separately?

This spare part can be purchased with our service centre the Kinderwagen Garage (www.kinderwagengarage.nl). Spare parts, Easywalker, Mosey

Sun canopy

I would like to purchase a new sun canopy.

To purchase this article please contact us directly via info@easywalker.nl.

Can I wash the sun canopy?

Please refer to the washing labels and follow the instructions carefully (we recommend to wash these by hand to prevent damage). (Please see video for instructions: https://youtu.be/A5DK9gdiv3U)

Does the sun canopy protect against UV radiation?

Yes, all sun canopy’s have a UPF 50+ filter

Wheels

The front wheel is wobbeling. What can I do about this?

The cause of a wobbeling front wheel is usually a faulty fork. The easiest solution is a new fork. To purchase this article please contact us via info@easywalker.nl

Where can I purchase a complete new wheel?

For the Mosey+ you need an 8 inch wheel. To purchase this article please contact us via info@easywalker.nl.

The brake does not work properly, can I do something about this?

The brake needs regular maintenance. Due to dust, sand and dirt from the road, the brake system may jam. You should be able to solve this by cleaning the brake and spraying a bit of white grease into the brake system (from the bottom of the tube, where you can see the opening in the frame tube). Also spray at both rear ends. (Please see the video for instructions: https://youtu.be/PEiQqKYK0vM)

Accessories

Where can I purchase a bumper bar?

To purchase this article please contact us directly via info@easywalker.nl.

I would like to purchase a new shopping basket.

To purchase this article please contact us directly via info@easywalker.nl.

What is the maximum weight that I can transport in the shopping basket?

The maximum weight you can transport in the shopping basket is 5 kg.

The basket touches the front wheels. What can I do?

You can try to tighten the velcro where the basket is fixed on the frame. If this doesn’t work and the Stroller is still covered by warranty you can contact the shop where you purchased the Mosey+. If the warranty is expired you can purchase a basket via info@easywalker.nl.

Which car seat adapter do I need?

For the Mosey+ you need the car seat adapter with article number EMO10087. The adapter for the June, with article number EJ10025 is also compatible. The adapter can be purchased with one of our retailers.

What kind of car seat fits on the adapter?

The EasyWalker car seat adapters are tested according to European legislation. This means that a pram or stroller stays upright at an angle of 12 degrees with 13 kg in the car seat. Through the following link you can see which car seats are tested and approved for the EasyWalker car seat adapters.

I want to buy accessories for my Easywalker product. Where can I do that?

You can order the accessories through one of our sales points. Check out our collection Universal accessories on our website or with one of our retailers!

Customer care

We are happy to help you via the following channels:

You can reach us via phone Mo. – Fr. between 09:00 and 17:00 o’clock.

Phone: +31 20 420 7000
Email: info@easywalker.nl – answer within 24 hours
Facebook: https://www.facebook.com/easywalkerofficial/ – answer within 24 hours

You can also submit this contact form: