We are happy to help and for many questions you will find your answer here. Please note that the warranty is with the shop where you have purchased your Easywalker Mosey+.
You can find the serial and batch number on a white sticker on the horizontal tube between the rear wheels.
Please refer to the washing labels of each product and follow the instructions carefully. Remove all plastic/metal parts prior to washing. Please place the legsupport fabric back in the exact same way as it was! (Please see the video’s for instructions: Remove: https://youtu.be/h9bFdFweBv8)
Easywalker carrycots are suitable for children up to 6 months (weight up to 9kg).
The carrycot of the Mosey, the MINI Stroller 2015 and the Mosey+ are exchangeable. For the Mosey+ the booster is mandatory to use! Any other models are not compatible with the Mosey+.
Please refer to the washing labels and follow the instructions carefully (we recommend to wash these by hand to prevent damage). (Please see video for instructions: https://youtu.be/A5DK9gdiv3U)
Yes, all sun canopy’s have a UPF 50+ filter
For the Mosey+ you need an 8 inch wheel. To purchase this article please contact us via firstname.lastname@example.org.
The brake needs regular maintenance. Due to dust, sand and dirt from the road, the brake system may jam. You should be able to solve this by cleaning the brake and spraying a bit of white grease into the brake system (from the bottom of the tube, where you can see the opening in the frame tube). Also spray at both rear ends. (Please see the video for instructions: https://youtu.be/PEiQqKYK0vM)
The maximum weight you can transport in the shopping basket is 5 kg.
You can try to tighten the velcro where the basket is fixed on the frame. If this doesn’t work and the Stroller is still covered by warranty you can contact the shop where you purchased the Mosey+. If the warranty is expired you can purchase a basket via email@example.com.
For the Mosey+ you need the car seat adapter with article number EMO10087. The adapter for the June, with article number EJ10025 is also compatible. The adapter can be purchased with one of our retailers.
The EasyWalker car seat adapters are tested according to European legislation. This means that a pram or stroller stays upright at an angle of 12 degrees with 13 kg in the car seat. Through the following link you can see which car seats are tested and approved for the EasyWalker car seat adapters.
You can order the accessories through one of our sales points. Check out our collection Universal accessories on our website or with one of our retailers!