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Easywalker Harvey

Register your product here

Please register your product here. The warranty of your product is bound to the proof of purchase. Furthermore, the warranty is with the shop where you have purchased your Easywalker Harvey.

  • Easywalker Harvey

FAQ’s

We are happy to help and for many questions you will find your answer here. Please note that the warranty is with the shop where you have purchased your Easywalker Harvey.

Frame

Where can I find the serial number and batch number?

You can find the serial- and batch number on a white sticker on the right bottom side of the frame.

Seat

The harness is damaged/lost. Where can I order a replacement?

To purchase this article please contact us directly via info@easywalker.nl.

Can I order a new seat fabric?

To purchase this article please contact us directly via info@easywalker.nl.

Can I wash the seat fabric/Inlay?

Please refer to the washing labels of each product and follow the instructions carefully. Remove all plastic/metal parts prior to washing (Please see the video for instructions: https://youtu.be/iYtqAUKvcqs).

I want to use the Harvey as a twin stroller and the bottom seat doesn’t have enough leg space. What can I do?

You can remove the metal bar in the seat fabric of the leg rest. This will make sure that there is enough space. If you would like to receive a manual please send an email to info@easywalker.nl.

Carrycot

Until what age can I use the carrycot?

Easywalker carrycots are suitable for children up to 6 months (weight up to 9kg).

Does the carrycot also fit on other Easywalker models?

The carrycot of the Harvey and Harvey2 are exchangeable. Any other models are not compatible with the Harvey. If you would like to use the Harvey2 carrycot at the buttom of the Harvey frame, you will need to remove the shopping basket (this is only the case in Duo mode).

Can I order a carrycot cover?

To purchase this article please contact us directly via info@easywalker.nl.

Can I purchase a new mattress for the carrycot?

To purchase this article please contact us directly via info@easywalker.nl.

Sun canopy

I would like to purchase a new sun canopy.

To purchase this article please contact us directly via info@easywalker.nl.

Can I wash the sun canopy?

Please refer to the washing labels and follow the instructions carefully (we recommend to wash these by hand to prevent damage) (Please see the video for instructions: https://youtu.be/yR2PvoD6Na0).

Does the sun canopy protect against UV radiation?

Yes, all sun canopy’s have a UPF 50+ filter

Wheels

Where can I purchase a complete new wheel?

For the front wheel of the Harvey you need an 7 inch wheel and for the rear wheel of the Harvey you need a 10 inch wheel. To purchase this article please contact us via info@easywalker.nl.
Please see this video for instructions how to change the front wheel:
https://youtu.be/JyLrJUMuasg), and how to change the rear wheel: https://www.youtube.com/watch?v=U0uAkcRJvVE

Accessories

I would like to purchase a new shopping basket.

To purchase this article please contact us directly via info@easywalker.nl.

What is the maximum weight that I can transport in the shopping basket?

The maximum weight you can transport in the shopping basket is 5 kg.

Where can I purchase a bumper bar?

To purchase this article please contact us directly via info@easywalker.nl.

Which car seat adapter do I need?

For the Harvey you need the car seat adapter with article number EHA13086. The adapter can be purchased with on of our retailers. Please make sure that the arrows of the adapters are on the same side as the arrows on the frame. *The car seat adapters can NOT be used with the Height adapters.*

What kind of car seat fits on the adapter?

The EasyWalker car seat adapters are tested according to European legislation. This means that a pram or stroller stays upright at an angle of 12 degrees with 13 kg in the car seat. Through the following link you can see which car seats are tested and approved for the EasyWalker car seat adapters

Can I use the car seat adapters in combination with the height adapters?

The car seat adapters can not be used with the height adapters. Otherwise the Stroller becomes top-heavy and might tip over. The height adapters can only be used for the Harvey carrycot and seat.

I want to buy accessories for my Easywalker product. Where can I do that?

You can order the accessories through one of our sales points. Check out our collection Universal accessories on our website or with one of our retailers!

Customer care

We are happy to help you via the following channels:

You can reach us via phone Mo. – Fr. between 09:00 and 17:00 o’clock.

Phone: +31 20 420 7000
Email: info@easywalker.nl – answer within 24 hours
Facebook: https://www.facebook.com/easywalkerofficial/ – answer within 24 hours

You can also submit this contact form:

POPULAR ACCESSORIES

Footmuff

Height adapters

Car seat adapter