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Easywalker Duo Deluxe

Register your product here

Please register your product here. The warranty of your product is bound to the proof of purchase. Furthermore, the warranty is with the shop where you have purchased your Easywalker Duo.

  • Easywalker Duo Deluxe

FAQ’s

We are happy to help and for many questions you will find your answer here. Please note that the warranty is with the shop where you have purchased your Easywalker Duo.

Frame

The foam of the pushbar is damaged, can I replace these?

The foam of the pushbar could damage/wear. Would you like to restore it to its original condition, please contact our service center the Kinderwagen Garage (www.kinderwagengarage.nl). If it is not possible to miss your stroller and is an alternative sufficient, then you can order a set of foam handles with zipper in the webshop of our service partner (www.kinderwagengarage.nl). Spare parts, Easywalker, DUO Deluxe

The pushbar is not steady what can I do about it?

If the pushbar becomes loose or folds, this is due to the loose pushbar clips. You can strongly tighten the screw or completely replace it. This item is for sale with our service centre the Kinderwagen Garage (www.kinderwagengarage.nl). Spare parts, Easywalker Duo Deluxe. Follow the instructions to replace the clip. https://youtu.be/oIbWx4yP8ts

The Stroller folds difficult. What can I do?

Often, it is sufficient to carry out minor maintenance of the knee piece (https://youtu.be/UEKGaKqqdBQ). Did you follow the instuction and does the folding remain difficult then please contact our service centre the Kinderwagen garage (www.kinderwagengarage.nl). Repairs, Easywalker, DUO Deluxe.

Where can I find the serial number and batch number?

You can find the serial and batch number on the vertical tube above the rear wheel.

Seat

The harness is damaged/lost. Where can I order a replacement?

This spare part can be purchased with our service centre the Kinderwagen Garage (www.kinderwagengarage.nl). Spare parts, Easywalker, Duo Deluxe

Can I order a new seat fabric?

A new seat fabric is available in a limited number of colors at our service center Kinderwagen Garage, (www.kinderwagengarage.nl). Upholstery, Easywalker, DUO Deluxe

Can I wash the fabrics?

Please refer to the washing labels of each product and follow the instructions carefully. Remove all plastic/metal parts prior to washing. Take extra care when washing the sun canopies with UV filter (we recommend to wash these by hand to prevent damage to the UV filter).

Carrycot

Until what age can I use the carrycot?

Easywalker carrycots are suitable for children up to 6 months (weight up to 9kg).

Does the carrycot also fit on other Easywalker models?

The Duo Deluxe and the Duo Plus carrycot can both be fitted on either the Duo Deluxe frame and the Duo Plus frame. You only need the correct connection tubes. The connection tubes to fit two carrycots on your frame have been delivered with your Duo. The connection tubes to fit one carrycot have been delivered with your carrycot. The tubes you need are compatible with the type of Duo you have. Both sets of tubes can be ordered from our service centre the Kinderwagen Garage (www.kinderwagengarage.nl). Spare parts, Easywalker, Duo Plus. Please note that the Sky / Qtro carrycot or any other models of a carrycot will not fit on the Duo.

Can I buy a new mattress for the carrycot?

This can be purchased with our service centre the Kinderwagen Garage (www.kinderwagengarage.nl). Upholstery, Easywalker, Duo Plus

Which connection tube do I need for my carrycot?

For the Duo Plus model with oval tubes and a smiley as logo you need the connection tube SP50081 to attach one carrycot or ED80034 to attach two carrycots. The short connection tubes were supplied with the carrycot, the long rods with the Stroller. You can order additional kits via our service center the KinderwagenGarage (www.kinderwagengarage.nl). Spare parts, Easywalker, Duo Plus

Sun canopy

I would like to order a new sun canopy.

This spare part is unfortunately completely sold out. You might be able to find them second hand.

Does the sun canopy protect against UV radiation?

Yes, all sun canopy’s have a UPF 50+ filter

Wheels

The inner tube is flat, where can I order a new one?

For the wheel of the Duo Deluxe you need a 12 inch inner tube. This part is for sale with our service centre the Kinderwagen Garage (www.kinderwagengarage.nl). Spare parts, Easywalker, Duo Deluxe. We recommend to fill the inner tubes to 1,4 bar and not harder.

The tire is damaged, where can I order a new one?

For the wheel of the DUO Deluxe you need a 12 inch tire. This part can be purchased with our service centre the Kinderwagen Garage (www.kinderwagengarage.nl). Spare parts, Easywalker, DUO Deluxe. We recommend to fill the inner tubes to 1,4 bar and not harder.

Where can I purchase a complete new wheel?

For the DUO Deluxe you need a 12 inch wheel. This part can be purchased with our service centre the Kinderwagen Garage (www.kinderwagengarage.nl). Spare parts, Easywalker, DUO Deluxe. We recommend to fill the inner tubes to 1,4 bar and not harder.

The swivel wheel knob is lost/damaged. Where can I order a new one?

This spare part (Front wheel locking pin) can be purchased with our service centre the Kinderwagen Garage (www.kinderwagengarage.nl). Spare parts, Easywalker, Duo Deluxe

I've lost/damaged the wheel caps of my rear wheels. Where can I order new ones?

This spare part can be purchased with our service centre the Kinderwagen Garage (www.kinderwagengarage.nl). Spare parts, Easywalker, Duo Deluxe

Accessories

Where can I purchase a bumper bar?

This spare part can be purchased with our service centre the Kinderwagen Garage (www.kinderwagengarage.nl). Spare parts, Easywalker, Duo Deluxe

Where can I purchase a bumper bar cover?

This can be purchased with our service centre the Kinderwagen Garage (www.kinderwagengarage.nl). Upholstery, Easywalker, Duo Deluxe

I would like to purchase a new shopping basket.

This spare part can be purchased with our service centre the Kinderwagen Garage (www.kinderwagengarage.nl). Accessoiries, Easywalker, Duo Deluxe

What is the maximum weight that I can transport in the shopping basket?

The maximum weight you can transport in the shopping basket is 5 kg.

Which car seat adapter do I need?

For the Easywalker Duo Deluxe you need the MaxiCosi adapter with article number 81111. Unfortunately this accessoiry is totally sold out. You can try to find it online (see illustration). Note the letter D on the back of the adapters is engraved in the plastic and the orange label. The multibrand adapter, article number ED80002 is also sold out.

What kind of car seat fits on the adapter?

Our adapters can be used to fit the following car seats on our strollers/buggy: MaxiCosi cabrio, MaxiCosi Pebble, Cybex Aton, BeSafe IziGo, Nuna Pipo, Kiddy Evolution Pro. Other car seats can be used by using a multi-brand adapter.

I want to buy accessories for my Easywalker product. Where can I do that?

The accessories for Easywalker Duo Deluxe are sold out almost everywhere. Our Service Center the Kinderwagen Garage still has a number of accessories for sale (www.kinderwagengarage.nl). Accessories, Easywalker, Duo Deluxe

Customer care

We are happy to help you via the following channels:

You can reach us via phone Mo. – Fr. between 09:00 and 17:00 o’clock.

Phone: +31 20 420 7000
Email: info@easywalker.nl – answer within 24 hours
Facebook: https://www.facebook.com/easywalkerofficial/ – answer within 24 hours

You can also submit this contact form: